1. For Customers

What Brontie is

Brontie is Ireland’s first cafe gifting platform. We make it easy to send and redeem small gifts like coffees, cakes, and other treats. Brontie acts as a facilitator — the actual sale and product responsibility belong to the cafe where you redeem.

Voucher validity

• Brontie gifts (“vouchers”) are valid for 5 years from the date of purchase (in line with Irish law).
• Vouchers cannot be exchanged for cash.
• No “change” will be given. For example, if you redeem a €4 coffee voucher for a €3.50 tea, the remaining €0.50 is not refunded.

Price changes

• If the cafe has increased its prices since purchase, you may be asked to pay the difference at the till.
• Cafes can allow swaps (e.g. coffee for tea) at their discretion, but they are not obliged to provide a like-for-like exchange.

Refunds

• If the wrong email address is used, contact hello@brontie.ie and we’ll fix it.
• If a cafe closes down or leaves Brontie, we’ll refund your unredeemed voucher.
• If a gift has not been redeemed after 3 months, you can request a refund at any time.

Limitations

• Brontie is not responsible for product quality, safety, or cafe service. These are the responsibility of the cafe.
• Our maximum liability is the original value of your voucher.

2. For Cafes

Payments

• Payouts are made every two weeks (on even-numbered weeks).
• Payouts are visible in your cafe dashboard, showing total sales minus transaction fees & our platform fee.
• Payments are processed via Stripe Connect.

VAT & compliance

• Cafes are responsible for accounting for VAT on all redeemed sales.
• Brontie may request VAT receipts or records to comply with Revenue checks.

Pricing & flexibility

• Cafes may raise prices at any time, but suspicious or exploitative changes (e.g. during events) may result in a warning or suspension.
• Cafes are free to allow product swaps (e.g. coffee for tea), but not required.

Obligations

• Cafes must honour Brontie vouchers during normal trading hours.
• If a cafe leaves Brontie, Brontie will refund all unredeemed vouchers linked to that cafe.

Liability

• Brontie is a facilitator and does not take responsibility for food or drink quality, health and safety, or customer service.
• Fraudulent redemptions, fake chargebacks, or other abuse may result in suspension and referral to relevant authorities.

3. General

Force majeure

Brontie is not liable for failure to perform due to events outside our reasonable control — including strikes, pandemics, internet outages, payment processor failures, or other unexpected circumstances.

Updates to Terms

We may update these Terms from time to time. The latest version published on www.brontie.ie is binding.

Disputes

If you have a complaint or dispute, contact hello@brontie.ie. Irish law governs these Terms.